PRETORIA – Intercare is proud to be a top three finalist of the 2016/2017 Ask Afrika Orange Index® customer service benchmark, as measured in the Private Hospitals Industry.
The Ask Afrika Orange Index® is the largest and most widely referenced service excellence benchmark in South Africa. It was launched in 2001, and has a tracking history of service in South Africa for the past 16 years.
“This nomination is a wonderful affirmation that our efforts to always put our patients first are paying off,” said Dr Hendrik Hanekom, CEO of Intercare. “Creating a great healthcare experience altogether has always been our vision.”
Intercare Day Hospitals offer an alternative to acute care facilities for surgeries not requiring an overnight hospital stay. “This highlights Intercare’s desire to always provide innovative value-based healthcare solutions,” he added. At Intercare, surgical services prioritize patient safety and comfort, utilizing the latest techniques and technology. This approach accelerates the healing process by getting patients home and back into comfortable surroundings, as quickly as possible.
Intercare’s Sub-Acute and Rehabilitation Hospitals focuses on the treatment and rehabilitation of patients who have a determined treatment plan and do not require any intensive diagnostic or invasive procedures. An outcomes based approach is followed and a multi-disciplinary team is appointed for each patient to ensure maximum recovery and functionality.
To demonstrate a commitment to service excellence, Intercare Medical & Dental Centers offer longer operating hours during the week and are open on weekends and public holidays, making it more accessible and convenient for families and working professionals. A variety of healthcare services are available under one roof – saving the patient time, money and effort.
The winners of the Ask Afrika Orange Index®, will be announced at the awards ceremony which will take place at The Venue, Melrose Arch on 25th October 2017.
The Intercare Group was founded in 2000 by Dr Hendrik Hanekom and Dr George Veliotes and currently operates 19 multi-disciplinary Medical and Dental centres as well as 4 Day- and 3 Sub-acute & Rehabilitation Hospitals in South Africa, servicing over 1 million patients per annum. Intercare is committed to innovative value-based healthcare solutions, and has a clear vision of reinforcing primary and ambulatory healthcare’s essential role within the continuum of care. Dr Hanekom is the Chief Executive of the Intercare group and Dr Veliotes the Chairman. Visit http://www.intercare.co.za/ for more information.